How to: Book your (same day) ETS
Please take some time to view this quick tutorial the explains the online booking process for same-day/walkin/acute patients​​
STEP 2: Go to the portal!
From our online booking portal:
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Fill Out your information (please try to match what is in our system already)
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NOTE: The acute/walk in/same day service is for existing clients only, we do not accept transfer or second opinions via this service
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Further note - exception can be made for visitors and people/pets who are new to the area and have not established - call office for details
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2a. Pick Type and Date
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Select - Acute/Same Day Wellness Exam (if for annual, puppy visit, vaccines etc)
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OR Select - Acute/Same Day Sick Pet (if for sick/problem pet visit)
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Select Today’s Date
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Only same day reservation times are available via the acute service, you cannot book these times for futures dates (you can try a traditional appointment booking if your need is not confined to today/ASAP)
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2b. Follow Prompts!
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Follow the prompts to choose your estimated time of service (ETS)
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Note: The ETS is not an appointment some additional wait time can be expected
2c. Confirmation!
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You will get confirmation once you have completed the process
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The confirmation note will include details and instruction for your arrival at the clinic - skip ahead to see the next exciting step!
STEP 3: Arrival at the clinic!
4a. Park and Remain!
Park and remain in your vehicle at or around your reservation arrival time as previously booked
As you have already registered we have your information already! Yay! No need to check in at the front desk!
*You are always welcome to check in at the desk and return to your car if this is preferred or if we fail to respond to your messages
4b. Shoot us a Text!
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Text us at 304-900-3269 to indicate you have arrived - please include you pet’s name and the make/model and color of your vehicle
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This number is also found in your confirmation message
4c. Hang Tight!
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A team member will respond and will be out to initiate your pet’s acute examination shortly!
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The doctor will be in contact after your pet’s initial evaluation and examination is finished
FAQ - What you need to know:
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Q: What happens if I show up without pre-registration online?
A: We will do out best to work you in - additional fees may apply. We realize this is a major change! You will gently be reminded about the new policy for future visits to the acute or walk in service
Q: Does this affect my regularly scheduled appointment?
A: NO! Appointments can still be made through our helpful staff and will operate as usual.
Q: Can I reserve an ETS by calling (not online)?
A: Not at this time, the ETS process is simple and easy; it can be done through a computer or mobile device.
Q: I can't operate the internet very well….what do I do?
A: You can always call ahead and we can give you options, or get a relative or friend to help!
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Q: What does priority access mean?
A: Walk-in or acute patients who register online at fayettevet.com will book an estimated time of service (ETS). Patients with an ETS will be pre-registered and given priority access over those who come without an ETS (using our traditional walk in system).
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Q: How does all this work?
A: WI/Acute ESTs (estimated service times) will open up for the next morning's appointments at 6-7pm the previous day. You will then be allowed to reserve your arrival time (note: this is NOT an appointment and you will likely still have some wait time). If all slots are taken you can check back the following morning as more slots will open.
Q: What do I do if nothing is available?
If all these slots are taken for the day and you must be seen that day you have a few options:
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Call ahead to see if any appointment slots have opened on our normal schedule
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Wait for the following day - the process will reset for the following day at 6-7pm
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Arrive on emergency basis (additional fees may apply)
Q: What about technician procedures? Nail Trims, blood draws, no exam booster vaccines etc...
This procedure currently does not apply to technician appointments (this may change as well in the future). Technician appointments include services that do not in any way require a doctor or an examination (routine blood work, nail trims, anal glands, etc).